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Warranty Claim

Warranty ClaimLED Neon Flex2020-11-20T15:06:43+00:00

In order to begin the warranty process, please submit a completed Warranty Claim Form. Submitting an incomplete form may result in delays. Your completed form will aid in troubleshooting your install, and in improving future production runs.

Step 1 of 3

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Let's Get Started
Warranty/Return Policy*
Click here to review the Terms of Sale document
- I have read and agreed with the Terms of Sale.
Request Type*
- Return
- Warranty
Invoice#, Quote# or PO#*
Quantity to be returned*
Sales Rep*
Purchase Date*
MM slash DD slash YYYY
Install Date*
MM slash DD slash YYYY
Failure Date*
MM slash DD slash YYYY

Issue Detail Overview
Product Line*
LED Neon Flex Type*
Landscape Type*
Static Fixture Issue?*
- Entire Fixture
- Half the Fixture
- First cutting Unit Only
- Spots
Color Changing Fixture Issue?*
- Entire Fixture
- Half the Fixture
- First cutting Unit Only
- Spots
Pixel Fixture Issue?*
- Entire Fixture
- Half the Fixture
- First cutting Unit Only
- Spots
- Color Bleeding / Bridging
Landscape Flex Issue?*
- Entire Fixture
- Half the Fixture
- First cutting Unit Only
- Spots
Required Testing For the Entire Fixture Issue*
All required testing must be done before continuing the process.
- Select All
- Check the power supply
- Ensure it is outputting the correct voltage
- Apply pressure to the connector to check for improper pin alignment
- Inspect the profile for burns, cracks, or gaps
- Check the resistance between + and -
- Isolate each fixture and connect to the power supply one at a time to find possible shorts
Required Testing For Half of the Fixture Issue*
All required testing must be done before continuing the process.
- Select All
- Inspect the profile for burns, cracks, or gaps
- If the fixture is powered from both sides, apply pressure to the connector to check for improper pin alignment
Required Testing For First Cutting Unit Issue*
All required testing must be done before continuing the process.
- Select All
- If the fixture has been assembled with Snap Connectors in the field, ensure that the pins have not been inserted on the LED side of the PCB. Please provide a photo of the cut end for our reference
Required Testing For Spots Issue*
All required testing must be done before continuing the process.
- Select All
- Inspect the profile for burns, cracks, or gaps
- Apply pressure to the connector to check for improper pin alignment
Required Testing For Fixture is Displaying Incorrect Colors*
All required testing must be done before continuing the process.
- Select All
- Check for internal shorts by connection V+ and V- to power, the fixture should light blue
- Check the length of the signal line
- Make sure your power supply is outputting enough power for the length of your fixture
- Make sure your controller is outputting the correct program
- Make sure the pixels you've programmed are equal to the number of cutting units
- Inspect the profile for burns, cracks, or gaps
Please provide images of the issue you are experiencing*
Drop files here or

Max. file size: 128 MB.
Maximum allowed file size: 128MB
Warranties will not be honored without providing photographs of the issue or return of the product.
Please provide any additional details of the reason for this return/warranty claim:*
You are consenting to pay for the shipment charges for the return. If testing reveals a manufacturer defect, the shipping cost may be credited to you.*
- Yes

Name
First Last
Job Title*
Email*
Phone*
Project Name*
Company*
Website*
Preferred contact method*
- Email
- Phone
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
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Tel:+1-888-580-6366

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Tel:+1-888-580-6366

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Tel:+01322-838080

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